Shipping policy
Delivery
If you place your order before 12.00 CET, Monday-Thursday, it will be sent from our warehouse in Sweden the same day. Orders placed after 12.00 CET will be sent out the next working day. During hectic periods, such as sales, Christmas, the Summer Holiday season, and Swedish national days, delivery may take a few extra days. We will do our best to get your package out for delivery as soon as possible. Once your order is sent, you will receive an email confirming that it has left our warehouse.
Orders are shipped Monday to Friday via PostNord, or UPS. We offer free standard shipping with PostNord for orders over €50 within the EU, including Norway. The estimated delivery time is typically 2 to 10 business days, depending on your location.
We offer the following delivery prices:
- Sweden PostNord Varubrev: Free shipping on orders over 500 SEK. Orders under 500 SEK incur a delivery cost of 30 SEK.
- PostNord Tracking EU (including Norway, 2-10 days): Free delivery for orders over €50. Orders under €50 incur an €8 delivery charge with PostNord.
- PostNord Global (including the UK and Switzerland, 8-16 days): $14 USD.
Once your parcel reaches your country, local postal services will handle PostNord deliveries.
Delivery dates are estimates, and we are not liable for postal delays. Customs processing times are not included in the delivery estimates.
If you choose UPS shipping, the price is calculated at checkout.
Failed, refused, or unclaimed shipments returned to us will incur a fee of €20 or $25 USD to cover our handling and shipping costs.
Please report any damaged or missing goods to hello@portia.se within a reasonable time after receiving your package. Include photographs, if applicable, to assist our investigation. It’s important to report visible parcel damage to the delivery carrier upon receipt.
For shipments delivered to a mailbox, parcel box, or other delivery location designated by the customer, delivery shall be considered completed when the carrier confirms successful delivery to that location.
Once the goods have been delivered to you or a person designated by you, the risk of loss or damage to the goods passes to you, except where otherwise required by applicable consumer protection laws.
Customs duties, import taxes, and other local charges may apply when your parcel reaches its destination country and must be paid by the recipient. As customs policies vary, please contact your local customs office for current charges. If these charges are not paid and the package is returned to us, a fee of €25-€50 (or $30-$60 USD) will apply, depending on your country of residence.
