How to make a return
You have 14 days from the date of delivery to notify us that you wish to return your order. Once you have informed us, the items must be sent back within 14 days.
To arrange a return, please contact us at hello@portia.se.
For returns in Sweden, we provide a PostNord QR code that you can use at your local service point. For EU and international returns, you may either use your own shipping method or request a UPS return label. If you use our return label, the return shipping cost will be deducted from your refund.
Returned items must be unused, in their original packaging, and have all labels and hangtags attached.
Return shipping costs:
• Sweden: 30 SEK
• EU (including Norway): €9
• International: $16 USD
How to make a return
Returns in Sweden
Contact our customer service by email hello@portia.se and request a QR Code for return. Show this QR Code at your local Postnord Office and the return is ready.
30SEK return fee within Sweden, incl. on sales items.
Returns in EU/Globally
To arrange a return please contact our customer service at hello@portia.se
Return Fees
Return fees:
30SEK return fee within Sweden, incl. on sales items.
EU included Norway: 9 €
Global: 16 €
We’d Love to Hear From You
Have a question, comment, or just want to say hello? Fill out the form and we’ll get back to you as soon as possible.
14 days return policy
Frequently Asked Questions
What is your delivery time?
Delivery time EU incl. Norway: 2-10 days
Delivery outside of EU: 8-16 days
Place your order before 13.00 CET Monday-Thursday and your order will be sent out the same day. Orders placed after 13.00 CET will be sent out the next working day, for more information see terms and condition.
*Post Nord deliveries will be handled by local post services once the parcel reaches your country.
*If you choose shipping with UPS, prices are calculated at checkout.
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Shipping fees
Free shipping for orders over 50 € within EU with Post Nord*
Do you ship world wide?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
